Policy Effective December 7th, 2023
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At Ski Hair Extensions, we value your time and strive to provide exceptional service. Please review our booking policy to ensure a smooth and enjoyable experience:
Appointment Booking:
Appointments can be booked online through our website or by contacting us directly. We recommend booking in advance to secure your preferred time and stylist.
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Confirmation:
A confirmation email will be sent to email you've provided after appointment is booked. Please opt into text messages during you're booking. Opting into text will allow us to send you a reminder notification via phone as well. Please confirm your attendance to help us maintain an efficient schedule.
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Late Arrival:
We understand unforeseen circumstances may arise. If you anticipate being late, please notify us as 24-hours before scheduled appointment. soon as possible. Arriving more than 15 minutes late may result in rescheduling and or 100% of the service fee.
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Cancellation or Rescheduling:
Service should be cancelled 24 hours prior to scheduled appointment. Fail to do so, client will be charged 100% of service fee. Client would need to cover the cancellation fee before booking next service.
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No-Show Policy:
Clients who do not show up for their appointment without prior notice may be charged the full service fee and required to pre-pay for future appointments.
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All Sales Are Final:
Please note that all sales, including haircare products and or booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
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Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
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Deposit Policy:
Deposits are non-refundable, all services require a 40% deposit to secure an appointment.
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Refunds:
Refunds for missed appointments will not be provided. The no-show fee is non-refundable.
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Refund Eligibility:
Refunds are considered in the event that hairstylist has an illness or health related complications.
All Sales Are Final:
Please note that all sales, including haircare products and booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
​
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
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By booking an appointment with Ski Hair Extensions, you agree to adhere to the outlined booking and refund policies. We appreciate your understanding and cooperation.
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Thank you for choosing Ski Hair Extensions for your hair care needs.