Policy Effective August 5th, 2025
At Ski Hair Extensions, we value your time and strive to provide exceptional service. Please review our booking policy to ensure a smooth and enjoyable experience:
Appointment Booking:
Appointments can be booked online through our website or by contacting us directly. We recommend booking in advance to secure your preferred time and stylist.
Consultation Requirement:
All new clients are required to complete a consultation prior to purchasing haircare products or booking any hair services. This allows us to assess your hair type, condition, and styling goals to ensure our services and products are the right fit for your needs and expectations.
If a client chooses not to complete a consultation and proceeds with booking a hair reservation, the reservation may be canceled at the time of service if the stylist determines the desired style cannot be safely or effectively performed. This may include—but is not limited to—situations where the client’s hair is not at least 4 inches in length, there is significant thinning or balding, or conditions such as alopecia are present.
No refunds will be issued in such cases, as consultations are a required part of our service process.
Confirmation:
A confirmation email will be sent to email you've provided after appointment is booked. Please opt into text messages during you're booking. Opting into text will allow us to send you a reminder notification via phone as well. Please confirm your attendance to help us maintain an efficient schedule.
Late Arrival:
We understand unforeseen circumstances may arise. If you anticipate being late, please notify us as 24-hours before scheduled appointment. soon as possible. Arriving more than 15 minutes late may result in rescheduling and or 100% of the service fee.
Cancellation/Rescheduling or Card on File:
Due to a recent increase in last-minute cancellations and rescheduling—now at 16%—we are implementing a mandatory card-on-file policy for all clients. This change is necessary to protect our time, ensure availability for clients who genuinely need service, and prevent loss of potential new and returning bookings.
Previously, we allowed flexibility with payments before scheduling future services. However, we are now experiencing frequent appointment gaps due to reserved time slots being canceled without notice—ultimately causing other clients to miss the opportunity to book.
Effective August 5, 2025, the following policy will apply:
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A valid card must be kept on file for all appointments.
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Cancellations must be made at least 24 hours prior to the scheduled appointment.
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Failure to cancel within 24 hours will result in a 100% service charge to the card on file.
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The cancellation fee must be paid in full before booking any future services.
Braiding Service:
For all braiding services—including but not limited to Stitch Braids, Sew-Ins, Quick Weaves, and similar styles—natural hair must be at least 4 inches in length around the entire head. This ensures a secure, long-lasting, and high-quality result.
Per salon policy, all new clients are required to book a consultation prior to scheduling any service. This step helps determine hair health, length, and suitability for the desired style.
If a client does not meet the 4-inch minimum hair requirement or chooses not to book the required consultation and proceeds with placing a hair reservation, the reservation will be canceled at the time of service once the stylist determines the hair is not 4 inches in length. No refund will be issued.
This policy is in place to protect the integrity of your hair and to ensure the best outcome for every service. Thank you for your understanding and cooperation.
No-Show Policy:
Clients who do not show up for their appointment without prior notice may be charged the full service fee and required to pre-pay for future appointments.
All Sales Are Final:
Please note that all sales, including haircare products and or booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
Deposit Policy:
Deposits are non-refundable, all services require a 40% deposit to secure an appointment.
Refunds:
Refunds for missed appointments will not be provided. The no-show fee is non-refundable.
Refund Eligibility:
Refunds are considered in the event that hairstylist has an illness or health related complications.
All Sales Are Final:
Please note that all sales, including haircare products and booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
By booking an appointment with Ski Hair Extensions, you agree to adhere to the outlined booking and refund policies. We appreciate your understanding and cooperation.
Thank you for choosing Ski Hair Extensions for your hair care needs.