Policy Effective December 7th, 2023
At Ski Hair Extensions, we value your time and strive to provide exceptional service. Please review our booking policy to ensure a smooth and enjoyable experience:
Appointment Booking:
Appointments can be booked online through our website or by contacting us directly. We recommend booking in advance to secure your preferred time and stylist.
Confirmation:
A confirmation email will be sent to email you've provided after appointment is booked. Please opt into text messages during you're booking. Opting into text will allow us to send you a reminder notification via phone as well. Please confirm your attendance to help us maintain an efficient schedule.
Late Arrival:
We understand unforeseen circumstances may arise. If you anticipate being late, please notify us as 24-hours before scheduled appointment. soon as possible. Arriving more than 15 minutes late may result in rescheduling and or 100% of the service fee.
Cancellation or Rescheduling:
Service should be cancelled 24 hours prior to scheduled appointment. Fail to do so, client will be charged 100% of service fee. Client would need to cover the cancellation fee before booking next service.
No-Show Policy:
Clients who do not show up for their appointment without prior notice may be charged the full service fee and required to pre-pay for future appointments.
All Sales Are Final:
Please note that all sales, including haircare products and or booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
Deposit Policy:
Deposits are non-refundable, all services require a 40% deposit to secure an appointment.
Refunds:
Refunds for missed appointments will not be provided. The no-show fee is non-refundable.
Refund Eligibility:
Refunds are considered in the event that hairstylist has an illness or health related complications.
All Sales Are Final:
Please note that all sales, including haircare products and booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
By booking an appointment with Ski Hair Extensions, you agree to adhere to the outlined booking and refund policies. We appreciate your understanding and cooperation.
Thank you for choosing Ski Hair Extensions for your hair care needs.