Terms and Conditions

1. Consultation Requirement:

All new clients are required to complete a consultation prior to purchasing haircare products or booking any hair services. This allows us to assess your hair type, condition, and styling goals to ensure our services and products are the right fit for your needs and expectations.

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If a client chooses not to complete a consultation and proceeds with booking a hair reservation, the reservation may be canceled at the time of service if the stylist determines the desired style cannot be safely or effectively performed. This may include—but is not limited to—situations where the client’s hair is not at least 4 inches in length, there is significant thinning or balding, or conditions such as alopecia are present.

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No refunds will be issued in such cases, as consultations are a required part of our service process.

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2. Appointment Booking:

All appointments must be booked through our website. We recommend booking early to secure your preferred time and stylist.

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3. Confirmation:

A confirmation email to the email you've provided will be sent after appointment is booked. While booking appointment, please opt in to sms messages to receive a reminder text to phone number you provided prior to your appointment.  Confirming your attendance is crucial for maintaining an organized schedule.

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4. Late Arrival:

We understand unforeseen circumstances may arise. If you anticipate being late, please notify us as 24-hours before scheduled appointment. soon as possible. Arriving more than 15 minutes late may result in rescheduling and or 100% of the service fee. 

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5. Braiding Service:

For all braiding services—including but not limited to Stitch Braids, Sew-Ins, Quick Weaves, and similar styles—natural hair must be at least 4 inches in length around the entire head. This ensures a secure, long-lasting, and high-quality result.

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Per salon policy, all new clients are required to book a consultation prior to scheduling any service. This step helps determine hair health, length, and suitability for the desired style.

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If a client does not meet the 4-inch minimum hair requirement or chooses not to book the required consultation and proceeds with placing a hair reservation, the reservation will be canceled at the time of service once the stylist determines the hair is not 4 inches in length. No refund will be issued.

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This policy is in place to protect the integrity of your hair and to ensure the best outcome for every service. Thank you for your understanding and cooperation.

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6. Cancellation/Rescheduling or Card on File:

Due to a recent increase in last-minute cancellations and rescheduling—now at 16%—we are implementing a mandatory card-on-file policy for all clients. This change is necessary to protect our time, ensure availability for clients who genuinely need service, and prevent loss of potential new and returning bookings.

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Previously, we allowed flexibility with payments before scheduling future services. However, we are now experiencing frequent appointment gaps due to reserved time slots being canceled without notice—ultimately causing other clients to miss the opportunity to book.

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Effective August 5, 2025, the following policy will apply:

• A valid card must be kept on file for all appointments.

• Cancellations must be made at least 24 hours prior to the scheduled appointment.

• Failure to cancel within 24 hours will result in a 100% service charge to the card on file.

• The cancellation fee must be paid in full before booking any future services.

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7. No-Show Policy:

Clients who do not show up for their appointment without prior notice may be charged the full service fee and required to pre-pay for future appointments.

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8. Children Policy:

To maintain a serene and focused atmosphere for all our clients, Ski Hair Extensions has implemented a no-children policy. We kindly ask that you make childcare arrangements during your appointment, as our salon has limited seating and aims to provide a relaxing experience for all clients.

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9. All Sales Are Final:

Please note that all sales and bookings, including haircare products, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs.

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10. Refund Eligibility:

Refunds are considered in the event that hairstylist has an illness or health related complications. 

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11. Deposit Policy:

All services require a 40% deposit to secure the appointment. Deposits are non-refundable.

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12. Product Returns:

Haircare products are non-refundable. 

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13. Privacy Policy:

Ski Hair Extensions respects your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

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By engaging with Ski Hair Extensions, you agree to abide by these terms and conditions. We appreciate your cooperation in creating a positive and enjoyable experience for everyone. Thank you for choosing Ski Hair Extensions for your hair care needs.