Policy Effective April 21, 2026
To ensure a positive experience for all clients, please read and adhere to the following terms and conditions:
Hair Reservation Booking:
Reservations can be reserved online through our website https://www.skishairextensions.com/book. We recommend reserving in advance to secure your preferred time and stylist.
Consultation Requirement:
All new clients are required to complete a consultation prior to purchasing haircare products or reserving any hair services. This allows us to assess your hair type, condition, and styling goals to ensure our services and products are the right fit for your needs and expectations.
If a client chooses not to complete a consultation and proceeds with reserving a hair reservation, the reservation may be canceled at the time of service if the stylist determines the desired style cannot be safely or effectively performed. This may include—but is not limited to—situations where the client’s hair is not at least 4 inches in length, there is significant thinning or balding, or conditions such as alopecia are present.
No refunds will be issued in such cases, as consultations are a required part of our service process.
Confirmation:
A confirmation email will be sent to email you've provided after appointment is booked. Please opt into text messages during you're booking. Opting into text will allow us to send you a reminder notification via phone as well. Please confirm your attendance to help us maintain an efficient schedule.
Late Arrival:
We understand unforeseen circumstances may arise. If you anticipate being late, please notify us as 24-hours before scheduled hair reservation. soon as possible. Arriving more than 15 minutes late may result in rescheduling and or 100% of the service fee.
Cancellation/Rescheduling or Card on File:
Due to a recent increase in last-minute cancellations and rescheduling—now at 16%—we are implementing a mandatory card-on-file policy for all clients. This change is necessary to protect our time, ensure availability for clients who genuinely need service, and prevent loss of potential new and returning bookings.
Previously, we allowed flexibility with payments before scheduling future services. However, we are now experiencing frequent appointment gaps due to reserved time slots being canceled without notice—ultimately causing other clients to miss the opportunity to book.
Effective August 5, 2025, the following policy will apply:
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A valid card must be kept on file for all hair reservations and or purchasing products.
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Cancellations must be made at least 24 hours prior to the scheduled reservations.
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Failure to cancel within 24 hours will result in a 100% service charge to the card on file.
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The cancellation fee must be paid in full before booking any future services.
All appointments require a non-refundable deposit to secure the booking.
If a client needs to cancel or reschedule their appointment, they must do so in accordance with the cancellation policy outlined above. Deposits are non-refundable under all circumstances; however, a deposit may be applied toward a rescheduled reservation provided the client reschedules within seventy-two (72) hours of the original scheduled appointment date.
If the client fails to reschedule within the 72-hour timeframe, the original deposit will be forfeited, will not be applied to any future appointment, and the client will be required to submit a new non-refundable deposit in order to book a new appointment.
Deposits cannot be transferred, cannot be held for future use beyond the 72-hour reschedule window, and will not be credited toward appointments scheduled outside of this timeframe.
Braiding Service:
For all braiding services—including but not limited to Stitch Braids, Sew-Ins, Quick Weaves, and similar styles—natural hair must be at least 4 inches in length around the entire head. This ensures a secure, long-lasting, and high-quality result.
Per salon policy, all new clients are required to book a consultation prior to scheduling any service. This step helps determine hair health, length, and suitability for the desired style.
If a client does not meet the 4-inch minimum hair requirement or chooses not to book the required consultation and proceeds with placing a hair reservation, the reservation will be canceled at the time of service once the stylist determines the hair is not 4 inches in length. No refund will be issued.
This policy is in place to protect the integrity of your hair and to ensure the best outcome for every service.
No-Show Policy:
Clients who do not show up for their appointment without prior notice may be charged the full service fee and required to pre-pay for future appointments.
All Sales Are Final:
Please note that all sales, including haircare products and or booked appointments, are final. Ensure that you have completed a consultation to determine the suitability of the products for your hair needs
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
Deposit Policy:
Deposits are non-refundable, all services require a 40% deposit to secure an appointment.
Refunds:
Refunds for missed appointments will not be provided. The no-show fee is non-refundable.
Refund Eligibility:
Refunds are considered in the event that hairstylist has an illness or health related complications.
Product Returns:
Due to COVID-19 , any Hair or Haircare products are non-refundable.
After Hours Reservation Policy:
Effective immediately, any hair reservation scheduled between the hours of 7:00 PM and 10:00 PM will be considered an After Hours Reservation.
An additional $75 After Hours Fee will apply to all qualifying appointments. This fee is in addition to the selected service price.
The After Hours Fee will be:
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Applied at the time of service
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Non-negotiable and non-refundable
By reserving an hair reservation within these hours, the client acknowledges and agrees to the After Hours Fee and all related reservation policies.
Cash Payment Policy:
All appointments require a non-refundable deposit, which must be paid online at the time of booking to secure your reservation.
The remaining balance for all reservation services must be paid in cash only and is due at the time of service.
Please note:
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Cash is the only accepted form of payment for the remaining balance
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Clients must arrive prepared with the correct payment amount
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Failure to provide the remaining balance in cash may result in service refusal or cancellation
By booking an appointment, you acknowledge and agree to this payment policy.
Service Pricing Update Policy:
Effective August 1, 2026, all hair reservations and services will include an additional $25 service fee. This adjustment supports continued enhancements in service quality, scheduling availability, and client care.
Please note:
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The $25 fee will be applied to all hair reservations and services, regardless of style selected
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This fee will be added in the total service cost
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All hair reservations scheduled on or after August 1, 2026 will reflect this updated pricing
Final Acknowledgment:
By reserving an hair reservation with Ski Hair Extensions, you acknowledge that you have read, understood, and agreed to all policies outlined on this page, including but not limited to deposits, cancellations, rescheduling, payment terms, after-hours fees, cash payment, and service pricing updates.
Ski Hair Extensions reserves the right to update pricing and policies at any time.
These policies are in place to ensure a consistent, high-quality experience for all clients and to maintain the integrity of our scheduling and service structure.
Ski Hair Extensions reserves the right to update, modify, or enforce any policies at its discretion. Continued booking and use of services indicates acceptance of the most current policy terms.
We appreciate your understanding and cooperation, and we look forward to providing you with an exceptional experience.